Frequently Asked Questions
sbj88's answers to all your questions in one place
Deposits, withdrawals, security, and verification — find detailed answers to all your questions about sbj88 on this page.
When using sbj88, small questions often come to mind — the right way to deposit money, how long withdrawals take, how to keep your account secure, and what documents are needed. The most frequently asked questions are organised below into four categories. If you cannot find an answer, contact our support team directly.
Category 01
Security & Privacy
A strong password should have at least 12 characters — combine uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or simple numbers like "12345". Do not use your sbj88 login password on any other site, and change it regularly.
Change your password immediately and contact sbj88 via live chat. The support team can temporarily lock your account and review suspicious login history. Provide details about the device from which you noticed the suspicious activity. Do not make any financial transactions until the situation is resolved.
Always verify the sbj88.lat domain in your browser's address bar. If the domain shows "sbj-88", "sbj_88", or has extra numbers, it is fake. Fake sites often have no padlock icon (SSL) in the address bar, or the certificate is under a different name. Instead of logging in through unfamiliar links, type the URL directly in your browser.
No, never. No sbj88 staff member will ever ask for your OTP, bKash PIN, Nagad PIN, or bank password over the phone or in a chat. Any such request is a fraud attempt — end the call or chat immediately and notify our support team. Your PIN is yours alone — do not share it with anyone.
Yes. The sbj88 platform uses SSL encryption, which keeps your personal information and financial transaction data secure. Your information is not sold or disclosed to any third party. Read our privacy policy for more details.
Category 02
Verification & Documents
sbj88 may request verification before a large withdrawal for the first time, or if suspicious activity is detected on an account. This is done for the security of your account and funds. Once verification is complete, transactions will proceed normally.
The National ID card (NID) is the most commonly used and easily accepted document. A valid passport or driving licence may also be accepted. Make sure the document image is clear, complete, and not expired. If the image is blurry or partially cut off, you will be asked to resubmit.
Yes, there may be a problem. The name on your sbj88 account must match the name registered with your bKash, Nagad, or Rocket wallet. If the names do not match, your withdrawal request may be held. So enter the correct name at registration — one that matches your NID or mobile banking account.
The support team will inform you of the reason for rejection — this usually happens due to a blurry image, incorrect document, or an expired card. Resubmit the correct and clear document as instructed. If you are unsure about the issue, contact us via live chat or email at [email protected].
No. All documents submitted to sbj88 are stored with strict confidentiality and are used only for identity verification purposes. This information is not shared with any third party. Read our privacy policy for more details.
Category 03
How to Deposit Money
The minimum deposit amount at sbj88 is ৳100, and this applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. Use this opportunity to start with a small amount and get familiar with the platform.
Log in to sbj88, go to the deposit page, and select Nagad. Send the required amount from your Nagad app to the merchant number shown, then submit the transaction number (Transaction ID) on the site. The name on your Nagad account must match the name registered on your sbj88 account.
Currently, sbj88 supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit is ৳100 for every method.
Wait a moment; deposits may take a little time to complete due to network traffic. If the issue persists, contact live chat with a screenshot or Transaction ID of the transaction. The sbj88 support team will verify and resolve it promptly.
Yes. On your first deposit at sbj88, you will receive a 150% bonus, up to a maximum of ৳5,000. For example: depositing ৳1,000 will add a ৳1,500 bonus, bringing your total balance to ৳2,500. A 15x wagering requirement applies to the bonus.
Category 04
How to Withdraw Money
The minimum withdrawal amount from sbj88 is ৳800. Withdrawal requests for less than this amount will not be accepted. So make a withdrawal only when your balance is ৳800 or more.
Most withdrawals are completed within 30 minutes to 3 hours. It may take a little longer depending on network conditions or if verification is required. This timeframe applies outside normal business hours as well.
Yes. sbj88's withdrawal service is available 24 hours a day, 7 days a week — with no breaks on Fridays, Saturdays, or public holidays. Requests made at night are also processed within the normal timeframe.
No. Withdrawals must always be made to a bKash, Nagad, Rocket, or bank account registered in your own name. Withdrawal requests to third-party wallets will be rejected and may result in the account being reviewed. This is for your own protection.
If it has been pending for more than 3 hours, contact live chat or email [email protected]. Provide the request number and amount — the support team will look into it immediately. Sometimes additional information may be requested for verification; providing it quickly will speed up the process.
You can view your bonus progress by logging in to your sbj88 account. Example: for a ৳1,500 bonus, the wagering target is ৳22,500 (15 times the bonus amount). Winnings earned from the bonus can only be withdrawn once wagering is complete.
Still have questions? We're here
If you did not find the answer above, speak directly with our support team. Support is available in Bengali and English — any time, day or night.